Agenda

Agenda

October 4 – 6, 2023 • Washington, DC

10:00 am

11:00 am

Alarm.com Experience Center & Check In Open 10:30 am – 5:00 pm | Palm Court Ballroom

12:00 pm

Lightning Talks 12:00 – 5:00 pm | Experience Center
(Each Lightning Talk lasts 15 minutes.)

  • General Manager Dashboard
    12:00 pm Last year we launched several dashboards that help increase the efficiency of your marketing, education, and service managers. This year we are launching one for you. Introducing the General Manager Dashboard!
  • Get Answers with Gopher Info
    12:30 pm Explore Gopher Info, Alarm.com’s new AI-powered solution and how it harnesses the power of large language models (LLM) to improve service provider efficiency and operations.
  • Expand protection of remote properties with Flex IO™
    1:00 pm Empower your customers to seamlessly monitor remote property, perimeter, and assets. Learn about growing opportunities for isolated environments, and stay updated on the latest enhancements to Flex IO – including new integrations with established security panels to incorporate Central Station monitoring capabilities.
  • Boost Customer Engagement, Education, and Adoption with Discover
    1:30 pm Introducing Discover, a centralized hub of curated content so your customers can unlock the full potential of their smart security systems. This new section in the mobile app and customer website spotlights the latest and greatest Alarm.com innovations and relevant upsell recommendations, plus useful tips, categorized stories, and easy how-tos—all in one place.
  • Easy Automation Installs with SmartStart
    2:00 pm Installers want to get equipment installed as fast as they can, while making sure it works reliably. Learn how Z-Wave SmartStart reliably adds devices by just scanning a QR code, naming the device, and then powering it up—letting installers move on to their next appointment more quickly.
  • Do More at the Front Door
    2:30 pm With the launches of 780B and 750 this year, Alarm.com now has a full family of doorbells that help you meet expanding market needs. Learn about each offering and which is the right fit for you and your customers.
  • How to Help Customers Protect Against Water Damage
    2:45 pm Anyone who's experienced water damage or had a high water bill never wants to experience those issues again. Learn more about the suite of water solutions Alarm.com has developed that can address any customer's concerns including leak detection, flood prevention, and making sure the sprinklers aren't accidentally left on. Plus, they were designed with security dealers and their installers in mind, with hardware options that can fit any install while boosting dealer revenue.
  • Alarm.com for Business Access Control: Moving Beyond Small Systems
    3:00 pm Alarm.com for Business continues to invest and build the access control capabilities that meet the expanding needs of customers. Learn more about the Alarm.com for Business solution and how it ties to the unified platform.
  • Alarm.com for Business Video
    3:15 pm Learn how Alarm.com for Business has built its commercial video capabilities and product portfolio to meet the needs of an expanding customer base.
  • OpenEye: An Overview of Products, Solutions, and Markets
    3:45pm Learn more about OpenEye’s commercial video platform and when to use OpenEye versus Alarm.com for Business when targeting a prospective customer.
  • Creating a Stickier Experience for Video Customers
    4:15 pm Over the last year, we have worked to enhance the way video customers engage with their video systems. Improvements to clip management reduce frustration and ensure clips restart every month if paused. Improvements to Onboard Recording ensure customers capture quality video (and audio!) round-the-clock. Plus, a redesign of mobile players provides an elevated experience throughout.
  • Proactive Deterrence and the Escalated Experience
    4:30 pm Learn about Alarm.com’s ongoing effort to build robust proactive deterrence capabilities. With Perimeter Guard™, Manually Triggered Warning Sounds, Visual Verification, and Escalated Events, your customers can stop trouble before it starts.
  • Pro HVAC Monitoring
    4:45 pm The HVAC system is one of the most important and expensive parts of your customers’ homes. Learn how our new Pro HVAC Monitoring program not only alerts customers to issues with their system before the weather gets nasty, but also connects customers with a HVAC service provider in their area who’s ready to repair or replace their equipment. Security partners can now install thermostats with confidence, and enable a highly engaging feature that customers will value for years to come.

1:00 pm

2:00 pm

3:00 pm

4:00 pm

5:00 pm

6:00 pm

Presentation by Steve Trundle, CEO

5:30 – 6:30 pm | Grand Ballroom

Bus loading and departures

6:30 - 7:00pm | DeSales Street Entrance

7:00 pm

8:00 pm

9:00 pm

10:00 pm

Welcome Reception

7:00 – 10:00 pm | Air & Space Museum

8:00 am

Alarm.com Experience Center Open

8:00 am – 5:00 pm | Palm Court Ballroom

Breakfast

8:00 – 9:00 am | State Ballroom

10:00 am

9:00 am

Presentation by Dan Kerzner, President, Platforms Business

9:00 – 11:00 am | Grand Ballroom

11:00 am

R&D Space Opens

11:00 am – 5:00 pm | Palm Court Ballroom

Break & Exhibits

11:00 – 11:30 am | Grand Ballroom Foyer

Presentation by Jeff Bedell, President, Venture Business and Corporate Strategy

11:30 am – 12:30 pm | Grand Ballroom

12:00 pm

Lunch

12:30 – 1:30pm | State Ballroom

1:00 pm

Breakout Sessions 1:30 – 2:15 pm

  • Shooter Detection Systems: Understanding and Selling a New Product Category
    1:30 - 2:15 pm | East Ballroom Learn about gunshot detection and how Alarm.com is using Shooter Detection Systems (SDS) to build a solution that integrates with the Alarm.com for Business unified platform and is designed for the SMB and Commercial markets.
  • Proactive Deterrence & Escalated Experience
    1:30 - 2:15 pm | Chinese Ballroom From reactive to proactive. Learn about the latest enhancements to our suite of proactive deterrence capabilities—including Escalated Events, new Visual Verification features, and Manually Triggered Warning Sounds.

2:00 pm

Break & Exhibits

2:15 – 2:45 pm | Grand Ballroom Foyer

Breakout Sessions 2:45 – 3:30 pm

  • Maximizing Commercial Security RMR with Repeatable Systems
    2:45 – 3:30 pm | East Ballroom Learn about creating and going to market with standardized and repeatable systems on the Alarm.com for Business unified platform and how they can be scaled to optimize revenue while limiting costs.
  • Customer & Data Privacy
    2:45 – 3:30 pm | Chinese Ballroom At Alarm.com we know that protecting consumer privacy and data security is paramount. Come hear from our experts on the latest solutions we’ve created to improve data security for customers and service providers alike. Plus, learn high-level the measures we have in place to control access to data.

3:00 pm

Break & Exhibits

3:30 – 4:00 pm | Grand Ballroom Foyer

4:00 pm

Round Table Sessions 4:00 – 4:45 pm

  • Alarm.com for Business Unified Platform
    4:00 – 4:45 pm | New Jersey Room Learn about the advantages of the Alarm.com for Business cloud-based unified platform, how it can be sold against competitive point solutions, and how repeatable bundles can be leveraged to reduce sales friction, optimize customer product adoption, and reduce attrition.
  • Winning in Multi-Location and National Accounts
    4:00 – 4:45 pm | Massachusetts Room Expand your Serviceable Addressable Market (SAM) by using the Alarm.com for Business unified platform when targeting multi-location and national account prospects. Learn how Alarm.com for Business is building the products, features, and capabilities to land and expand these high revenue opportunity customers.
  • Award Winning Marketing Programs
    4:00 – 4:45 pm | Rhode Island Room Level up your business growth strategy with Alarm.com's Award-Winning Marketing Programs. Explore our Partner Services and learn more about how to maximize your business growth and create lasting customer lifetime value.
  • Operational Integrations to Maximize Your Business
    4:00 – 4:45 pm | South Carolina Room Operational Integrations can be thought of as a group of programs that push and pull information updates between Alarm.com and your internal systems without your staff having to lift a finger. Come learn how they can help you increase efficiency to maximize business outcomes.
  • Alarm.com Video Doorbell Line Up
    4:00 – 4:45 pm | Virginia Room This year we launched two exciting new doorbells—the VDB750 and the VDB780B. Together with our premier VDB770, these hardware options help you meet an expanded set of customer needs. Come discuss which doorbells are the best fit for your customers and learn about installation best practices.

5:00 pm

6:00 pm

Cocktail Reception Sponsored by Johnson Controls

6:00 – 7:00 pm | State Ballroom

7:00 pm

Dinner

7:00 – 8:00 pm | Grand Ballroom

8:00 pm

Fight Night

8:00 – 10:00 pm | Grand Ballroom

9:00 pm

10:00 pm

8:00 am

Alarm.com Experience Center

8:30 am – 12:00 pm | Palm Court Ballroom

Breakfast

8:30 – 9:30 am | State Ballroom

9:00 am

Breakout Sessions 9:30 – 10:15 am

  • Safety is Personal
    9:30 – 10:15 am | East Ballroom An introduction to Alarm.com’s Personal Safety & Awareness offering. Learn how to expand your addressable market by selling personal safety solutions. Discover how these products will provide peace of mind that your customers’ loved ones are safe and secure, while also increasing RMR.
  • What’s new at CORE?
    9:30 – 10:15 am | Chinese Ballroom We’ve been busy figuring out how to help our partners increase efficiency and deliver A+ customer service. Learn about exciting partner optimization features like Gopher Info, CORE Chat Support, and more!

10:00 am

Break & Exhibits

10:15 – 10:45 am | Grand Ballroom Foyer

11:00 am

Breakout Sessions 10:45 – 11:30 am

  • Creating Sticky Customers For Life
    10:45 – 11:30 am | Chinese Ballroom Learn tips and tricks for creating sticky, life-long customers. Plus, see what’s new with marketing – from Showpad updates to the new Smart Targeting for In-App Upsell.
  • Unlocking New Revenue Streams: Alarm.com Builder Program and Smart Home Technology
    10:45 – 11:30 am | East Ballroom Hear about new opportunities to set you apart from the competition, including Alarm.com's Builder Program, solar monitoring, energy and water management. Discover how integrating our smart home technology allows partners to differentiate themselves as innovative service providers and unlock new revenue streams.

12:00 pm

Boxed Lunch & Departures

11:30 am – 12:30 pm | State Ballroom
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