Alarm.com Doorbells: A Solution for Every Job
The suite of Alarm.com Video Doorbells continues to expand! Join this deep dive as we cover the benefits and features of each device and the key technical nuances you need to know to install each one without a hitch.

Behind the Technology: Video Networking
It’s common to experience networking challenges when working with video devices. This class will reveal common networking hurdles and highlight installation best practices to reduce truck rolls and customer pain.

Call Detective
Ready to channel your inner detective? Collaborate with a small team to examine clues from the Partner Portal, converse with the key “witnesses” (the customer), and unravel the mystery behind the troubleshooting issue. It’s time to catch that elusive trouble condition maker!

The Customer Journey From Beginning to Infinity
Explore ways to maximize the customer experience from lead acquisition to installation and beyond. Alarm.com has several tools that help you boost and track your marketing and sales efforts. We won’t just show you our tools; we’ll practice using them!

Design the Commercial Solution
Put your creativity to the test! Join a team and work together to build custom solutions for our fictional businesses. This course will prepare you to think on your feet and identify creative ways to fill common commercial customer needs.

Design the Residential Solution
Put your creativity to the test! Join a team and work together to build custom solutions for our fictional homeowners. This course will prepare you to think on your feet and identify creative ways to fill common residential customer needs.

Installation Practice for Commercial
Don’t let small mistakes derail your commercial installation. In this session, we’ll highlight key technical aspects of some of our top Alarm.com for Business products and walk you through installing and configuring them step by step.

Know Before You Sell
As a sales representative, you need to have foundational technical knowledge to avoid problems with product limitations and incompatibility. This course gives you the technical information you need to confidently recommend products with the assurance that they’ll work as expected!

Level up the User Experience
Get your customers onboarded and set up for success, no matter their level of technical ability. Deep dive into effectively configuring a system to meet your customers’ needs and pinpoint the best practices for educating them to maximize their investment.

Leveraging Learning Tools for Team Excellence
How can you ensure your team’s readiness when adding a new product to your lineup? What type of training should a new hire take as they onboard? Learn how leveraging our learning tools can boost your team’s excellence.

Master the Multi-Location Management Solution
Careful planning is the key to success when managing an enterprise of commercial properties. Join this class to learn the ins and outs of Alarm.com’s Multi-Location Management solution and best practices for setting it up right the first time.

Monitoring Integrations featuring The Remote Video Monitoring Console
Learn about the ways monitoring stations integrate with Alarm.com and how you and your customers can take advantage of advanced capabilities that make your job easier and bring them peace of mind. We’ll place special focus on our latest proactive deterrence solution: The Remote Video Monitoring Console.