Cultivating Team Engagement
Date: November 19 • 9 am – 4 pm
An engaged team is the foundation of a thriving business. In this session, we’ll explore strategies to foster engagement through effective coaching, motivation, and meaningful rewards and recognition. Dive into the pillars of engagement, including the neuroscience of learning, and discover how to create an environment where your team can excel.
You’ll walk away:
- Understanding the key pillars of team engagement
- Equipped with coaching techniques to inspire and motivate your team
- Designing impactful rewards and recognition programs to drive engagement
- Leveraging the neuroscience of learning to enhance development
Hands-On Access Control
Date: November 19 • 9 am – 4 pm
This hands-on lab-style class gives you actionable knowledge and skills for installing the Alarm.com Access Control Solution. We’ll cover everything from hardware compatibility, system design, and wiring to the customer experience.
You’ll walk away:
- Able to select compatible hardware and design a system layout
- Identifying power supply requirements of Access Control systems
- Correctly wiring and installing compatible hardware
- Conducting advanced troubleshooting to alleviate common challenges
- Programming Access Control systems through the Alarm.com Partner Portal and Customer Website
Know Before You Support
Date: November 19 • 9 am – 4 pm
Providing exceptional support starts with understanding the product you are supporting. We’ll guide you through the technical side of Alarm.com, highlighting pain points that can lead to support calls and ways to identify and solve them. Then, we’ll pair this knowledge with effective call-taking techniques, turning you into a customer support powerhouse.
You’ll walk away:
- With hands-on practice installing and configuring Alarm.com products and features
- Connecting common technical challenges to support pain points in a way that helps you identify and solve them
- Pairing practical technical knowledge with effective call-taking techniques to improve the customer support experience
