Technical Support Essentials
Providing exceptional support starts with understanding the product you are supporting. We’ll guide you through the technical side of Alarm.com, highlighting pain points that can lead to support calls and ways to identify and solve them. Then, we’ll pair this knowledge with effective call-taking techniques, turning you into a customer support powerhouse.
You’ll walk away:
- With hands-on practice installing and configuring Alarm.com products and features
- Connecting common technical challenges to support pain points in a way that helps you identify and solve them
- Pairing practical technical knowledge with effective call-taking techniques to improve the customer support experience
Hands-On Access Control
This hands-on lab-style class gives you actionable knowledge and skills for installing the Alarm.com Access Control Solution. We’ll cover everything from hardware compatibility, system design, and wiring to the customer experience.
You’ll walk away:
- Able to select compatible hardware and design a system layout
- Identifying power supply requirements of Access Control systems
- Correctly wiring and installing compatible hardware
- Conducting advanced troubleshooting to alleviate common challenges
- Programming Access Control systems through the Alarm.com Partner Portal and Customer Website
Manage Performance in the Real World
Managing performance is one of the most important, and often most challenging, parts of leading a team. In this interactive session, you will learn practical strategies to set clear expectations, deliver meaningful feedback, and navigate tough conversations that drive results. Whether you are leading technicians in the field, sales teams, or office staff, you will build the tools and confidence to handle day-to-day performance conversations and address complex situations with clarity and consistency.
You’ll walk away:
- Understanding what effective performance management looks like in practice
- Equipped with tools to set clear expectations and provide timely, actionable feedback
- Confident navigating difficult performance conversations and addressing challenges early
- Using coaching techniques to support employee growth and long-term performance
