General Sessions 1 (1 of 4) • 9:00 – 10:00AM

Kick off PowerUp with our high-energy General Sessions that will provide the foundation you’ll need for the rest of the conference.

Unlocking the Full Potential of Alarm.com for Business
Join this session to learn how to squeeze the most value possible out of the Alarm.com for Business service packages. Learn the key differentiators of the commercial solution and identify ways these features can be positioned to eliminate pain points for your customers.

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The Path to Efficiency: Streamlining Your Team's Daily Workflow
The more efficient our daily operations are, the more customers we can serve. Make sure your team isn’t blocked by resolvable issues such as incorrect permissions, missing information, and underutilized resources. You’ll pick up best practices for smoothing out and simplifying your team’s day-to-day workflow.

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Efficient Installations with MobileTech
Leverage MobileTech's programming tools to complete installations even faster! This session will explore the tools you should be using on every installation to ensure accuracy and efficiency. 

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Platform Features & Benefits
Gain a better understanding of how Alarm.com features provide benefits to fill your customers’ needs. Take a look at key features and products as you explore how they add value to homes, businesses, and lives.

General Sessions 2 (1 of 4) • 11:00 – 12:00PM

Innovations in Commercial
Stay a step ahead by catching up on the latest and greatest from the Alarm.com for Business solution. Hear from the experts on exciting features like Business Activity Analytics, Third-Party Camera Integration, Multi-Location Management, and upgrades to the Access Control user experience.

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Building a High Performing Team
Delivering a world-class customer experience is only possible when you have an extraordinary team. This course will highlight tools you can use to train your staff, no matter their role. 

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Know Before You Sell
A bit of technical knowledge goes a long way to avoiding trouble due to product limitations or incompatibility. This course will teach you the technical essentials you need as a sales representative to confidently offer products to your customers, knowing they will work together as expected!

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Remote Power Tools
This session will arm you with the Partner Portal “power” tools you need when troubleshooting to isolate and resolve issues remotely. Walk away fluent in using event history, trouble conditions, remote commands, and more!

Deep Dives • 1:00 – 2:30PM

Come in as a novice and leave an expert! Our Deep Dive sessions are designed to provide an immersive learning experience, narrowing in on specific topics to help you gain valuable skills and knowledge.

Design the Residential Solution
You will be given real world customer scenarios and asked to create a package of hardware/features that eases your customer’s security worries and provides a seamless smart home experience.

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Generate Business Insights with Business Activity Analytics
Learn how to use Alarm.com's Business Activity Analytics to generate valuable business insights that help customers make informed decisions and drive growth. We'll cover everything from data collection and analysis to visualization and reporting, and show you how to customize the platform to meet unique business needs.

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Level up the User Experience
The most important part of an installation is empowering your customer to get the most out of their new system. This deep dive course will teach you our best practices for educating customers to set them up for success. As a bonus, we'll share our top tips to turn Mobile App novices to super users!

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Behind the Technology: Video Networking
Would you like to reduce video support costs? Increase successful video installation? Of course you do! This class will break down the mystery behind Wi-Fi, common mistakes made in the field, and share installation best practices to reduce truck rolls and customer pain.

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From Zero to Z-Wave Hero: Installation & Troubleshooting
Learn the latest in Z-Wave technology including Z-Wave S2 and Smart Start. Use MobileTech for an efficient installation and Partner Portal tools to resolve common challenges experienced in the field.

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Supercharge Your Customers
Get the most out of every new customer! This deep dive course will teach you our best practices for leveraging Showpad on each sale, as well as setting them up for long term engagement through the Alarm.com Upsell program. As a bonus you'll get some hands on experience with Showpad and you will be making sales in no time!

Flex Time • 2:30 – 3:30PM

 Flex time is your time! Take a break in our Energize Room, meet with an Alarm.com expert, test your installation skills, check out our demo experience, or cash in your PowerUp points for prizes.

Deep Dives • 9:00 – 10:30AM

Come in as a novice and leave an expert! Our Deep Dive sessions are designed to provide an immersive learning experience, narrowing in on specific topics to help you gain valuable skills and knowledge.

Flexible Installations with the Alarm.com Doorbell Lineup
Get those toolbelts ready, the full line-up of Alarm.com doorbells are here! Join this deep dive, as we cover the exciting benefits and features of each device, followed by a complete installation walk-through to help you do it right the first time.

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Level up the User Experience
The most important part of an installation is empowering your customer to get the most out of their new system. This deep dive course will teach you our best practices for educating customers to set them up for success. As a bonus, we'll share our top tips to turn Mobile App novices to super users!

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Generate Business Insights with Business Activity Analytics
Learn how to use Alarm.com's Business Activity Analytics to generate valuable business insights that help customers make informed decisions and drive growth. We'll cover everything from data collection and analysis to visualization and reporting, and show you how to customize the platform to meet unique business needs.

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Behind the Technology: Video Networking
Would you like to reduce video support costs? Increase successful video installation? Of course you do! This class will break down the mystery behind Wi-Fi, common mistakes made in the field, and share installation best practices to reduce truck rolls and customer pain.

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Design the Commercial Solution
Put your creativity to the test as you build custom solutions for our fun and challenging group of fictional businesses. This course will prepare you to think on your feet and identify creative ways to solve common customer problems.

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Supercharge Your Customers
Get the most out of every new customer! This deep dive course will teach you our best practices for leveraging Showpad on each sale, as well as setting them up for long term engagement through the Alarm.com Upsell program. As a bonus you'll get some hands on experience with Showpad and you will be making sales in no time!

Flex Time • 10:30 – 11:00AM

Flex time is your time! Take a break in our Energize Room, meet with an Alarm.com expert, test your installation skills, check out our demo experience, or cash in your PowerUp points for prizes.

Deep Dives 2 • 11:00 – 12:30AM

Come in as a novice and leave an expert! Our Deep Dive sessions are designed to provide an immersive learning experience, narrowing in on specific topics to help you gain valuable skills and knowledge.

From Zero to Z-Wave Hero: Installation & Troubleshooting
Learn the latest in Z-Wave technology including Z-Wave S2 and Smart Start. Use MobileTech for an efficient installation and Partner Portal tools to resolve common challenges experienced in the field.

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Call Detective
Put your deduction skills to the test! Work as a small group to analyze Partner Portal clues, interview the witnesses (customer), and catch the culprit of the troubleshooting issue.

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Master the Enterprise Location Management Solution
It’s a “fail to plan, plan to fail” situation when it comes to Enterprise Location Management. Join this class to learn the ins and outs of the Alarm.com for Business Multi-Location Management solution and best practices for setting it up right the first time.

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Streamline Operations with Successful Product and Process Launches
Launching new initiatives can be a complex and time-consuming process, requiring coordination and collaboration across multiple teams and departments. Discover best practices from fellow classmates and learn how Alarm.com Partner Tools can simplify your operations.

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Design the Residential Solution
You will be given real world customer scenarios and asked to create a package of hardware/features that eases your customer’s security worries and provides a seamless smart home experience.

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Level up the User Experience
The most important part of an installation is empowering your customer to get the most out of their new system. This deep dive course will teach you our best practices for educating customers to set them up for success. As a bonus, we'll share our top tips to turn Mobile App novices to super users!

Team Challenge • 1:30 – 3:30PM

Get ready for our exciting team challenge! Work alongside 5-6 other learners and put your skills to the test in a series of fun, hands-on tasks designed to measure your learning. If you have a team ready to go, fantastic, sign up together and get ready to dominate. If not, our PowerUp coaches will match you with a team for the competition. Don't forget, this session may be optional, but PowerUp points are up for grabs, so don't miss out on the chance to boost your total!

Cash Out • 3:30 – 4:00PM

This is your final chance to cash in all those hard-earned PowerUp points and claim some amazing prizes! Don't wait too long, as prizes are limited and will be given out on a first-come, first-served basis. Get your hands on the rewards you deserve!

PowerUp Awards and Wrap Up • 4:00 – 4:30PM

We’ll wrap-up our PowerUp conference with closing remarks and a fun awards ceremony. Attend to see if you'll walk away with a coveted PowerUp trophy!