Hands-On Access Control
Date: November 14 • 9 am – 4 pm
The Alarm.com Smarter Access Control course provides you with a hands-on, lab-style learning environment to ensure you walk away with actionable skills and knowledge to install the Alarm.com Access Control Solution.
Audience: Tech Managers, Technicians
Learning Objectives:
- Determine compatible hardware and design a system layout
- Correctly wire and install compatible hardware
- Identify power supply requirements
- Program the system through the Alarm.com Partner Portal and Customer Website
- Conduct advanced troubleshooting to alleviate common challenges
Effectively Facilitate Change
Date: November 14 • 9 am – 4 pm
In order to deliver best in class support, products, and service to your customers, you need to stay ahead of the curve and embrace the ever-changing environment. Supporting your team through these changes will be a critical part of being able to succeed and continue moving forward. Come learn how to best facilitate change for overall business success!
Audience: Managers, Business Operations Leaders
Learning Objectives:
- Leverage a change framework for a successful change
- Mange yourself through a change
- Help employees adapt, pivot quickly, and succeed during change initiatives
- Prevent workplace panic and provide certainty
Customer Support
Date: November 14 • 9 am – 4 pm
Providing exceptional customer support is one of every company’s keys to success. Excelling in this area, which takes considerable work and effort, allows you to stand out from the competition. In this course, gain the tools necessary to educate your team to provide better support to your customers.
Audience: Customer Support Managers, Service Managers, Customer Support Representatives
Learning Objectives:
- Leverage Alarm.com’s Partner Portal and MobileTech to reduce truck rolls and boost first time resolution
- Incorporate Soft Skills into onboarding and maintenance training
- Apply Alarm.com’s customer support training techniques and tools in your training programs
